Frequently Asked Questions
What sizes do you stock in your children's range?
Our sizes vary depending on each individual item, but generally we stock sizes 6 months to 10 years. Please see each listing for more information with regards to sizing.
I would like Arabic personalisation, but I don't know how to spell it.
No worries, leave that to us and we will be happy to help.
I have made a mistake on the spelling, can it be changed?
It is very important that you proof read any personalisation text that you require as we are unable to change it once its been printed. If however you have noticed a mistake, please message us immediately!
Can I wash items that have been personalised?
Items with personalisation should be washed inside out on a cold wash without fabric conditioner. Please DO NOT iron directly on the vinyl.
What is your processing time?
The time we need to process an order for dispatch is 1-2 weeks. This dispatch time is a guideline only.
Can I cancel my order?
If you would like to cancel your order, please cancel within 24 hours of purchase. After 24 hours your purchase cannot be cancelled but please do contact us if you have any problems.
When will I receive my order?
Once you receive a dispatch email, you should receive your order 2-3 working days via Second Class Royal Mail. Once it has been dispatched please note that it is not in our control. If you need it sooner, we advise that you upgrade your postage. Please contact us for more information
How do i use my gift card?
A unique code will be sent via email, once you are ready to shop please enter the code to redeem the value.
Do I need to use my gift card all at once?
Gift cards are valid for 6 months. When making a purchase your desired amount can be used during checkout, your remaining balance will be available the next time you shop.